Booking
A valid debit or credit card is required at the time of booking to secure your reservation with us. (We do not accept American Express.)
Cancellations
Free cancellation available up to 7 days before arrival. Within 7 days of arrival date the full cost of the booking is charged. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged. Unfortunately, we do not have the space to add extras beds to any of the rooms.
Pets
Unfortunately, we cannot accept pets.
Check In
Check in times are between 3.00 pm and 8.00 pm.
Check Out
Check out is 8.00 am to 10.00 am If an earlier check out is required, please let us know in advance.
Payment
Payment can be by cash or card (Visa/Mastercard debit or credit card)
No Smoking Policy
We have a strict no smoking policy throughout the house – this includes vaping. If this policy is not adhered to then we reserve the right to ask you to leave with no refund. You will also be subject to a minimum £50 additional cleaning charge.
Webshop – Terms and Conditions of Sale
Terms and Conditions of Sale 1 Introduction 1.1 This document tells you the terms and conditions upon which we sell and supply the rooms (the ‘Rooms’) listed on this website (the ‘Website’) to you. 1.2 Before confirming your order please: 1.2.1 Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations at clause 9. and limitation of our liability and your indemnity at clause 13. 1.2.2 Print a copy for future reference. 1.2.3 Read our privacy policy regarding your personal information. 1.3 By reserving any of the rooms listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time. 1.4 We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions. 2 About Us 2.1 This Website is owned and operated by Jackie and Keith Hodgkinson T/A Bridgend House Bed & Breakfast (‘we’/’us’/’our’), at Bridgend House, Drumnadrochit, Inverness, IV63 6TX 3 Communications 3.1 You agree that email and other electronic communications can be used as a long distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. 3.2 We will contact you by email or provide you with information by posting notices on our Website. 4 Eligibility to Purchase From The Website 4.1 To be eligible to reserve the rooms on this Website and lawfully enter into and form contracts with us, you must: 4.1.1 Be 18 years of age or over 4.1.2 Be legally capable of entering into a binding contract 4.1.3 Provide full details of a current address in the United Kingdom or the European Economic Area (if you reside in the EEA) 5 Price 5.1 The prices of the rooms are quoted on the Website. 5.2 Unless otherwise stated, the prices quoted include VAT. 5.3 We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the rooms to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery. 6 Offers and Promotions 6.1 All promotions are subject to availability and strictly non-transferable. 6.2 We reserve the right to change or withdraw offers, promotions at any time and without prior notice. 6.3 Sales prices are valid only for transactions made whilst the sale period is live. 6.4 Offer expiry times on all offers and promotions are final. 7 Payment by Credit and Debit Card 7.1 Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form. 7.2 However, we do not accept the following: 7.2.1 Diners Club, JCB, Laser. 7.3 By reserving a room, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. 7.4 Payment will be debited and cleared from your account before the end of your stay 7.5 When you pay for your room by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. 7.6 By accepting these Conditions, you: 7.6.1 Undertake that all the details you provide to us are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the your stay 7.6.2 Authorise us to transmit the payment provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention 7.7 We shall contact you should any problems occur with the authorisation of your card. 7.8 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website. 8 Payment 8.1 All reservations are subject to acceptance and availability. If any rooms are not available, you will be notified by email and you will have the option to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. 8.2 You shall be responsible for ensuring the accuracy of the details provided by you during the booking process and we will not accept any booking unless all details requested from you have been entered correctly. 8.3 You agree that if we contact you to acknowledge receipt of your booking such communication shall not amount to our acceptance 8.4 A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card 8.5 You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it. 8.6 You will be subject to the version of our policies and conditions in force at the time that you reserve the rooms from us, unless: 8.6.1 Any change to those policies or these Conditions is required to be made by law or governmental authority. 8.6.2 We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice. 9 Cancelling Your Contract 9.1 if you cancel 8 days or more before your stay, there is no charge 9.1.1 if you cancel 7 days or less, you will be charged for the full amount of your booking. 9.1.2 in the event of a “no show” you will be charged the full amount of your booking 10 Incorrectly Priced or Described Rooms 10.1 Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to 10.2 If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your booking and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your booking or reconfirming it at the correct price and/or description. If we give you the option of cancelling your reservation or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your reservation. 10.3 If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract. 10.4 If your reservation is cancelled or rejected and you have already paid for the rooms, you will receive a full refund 11 Complaints 11.1 If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at [email protected] or by post at Bridgend House, Drumnadrochit, Inverness, IV63 6TX 12 Website Use 12.1 You are permitted to use the Website and the material contained in it only as expressly authorised by us under our terms of use. 13 Liability and Indemnity 13.1 Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for: 13.1.1 Death or personal injury resulting from our negligence 13.1.2 Fraud or fraudulent misrepresentation 13.1.3 Action pursuant to section 2(3) of the Consumer Protection Act 1987 13.1.4 Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability 13.2 The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non- infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom. 13.3 We will not be liable if the Website is unavailable at any time. 13.4 We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. 13.5 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website. 13.6 We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it. 13.7 We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so. 13.8 We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for: 13.8.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or 13.8.2 any loss of goodwill or reputation; or 13.8.3 any special or indirect losses; or 13.8.4 any loss of data; or 13.8.5 wasted management or office time; or 13.8.6 any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Goods even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions. Without prejudice to the terms of this clause and in the event that we are unable to rely upon it, our liability for all and any losses you suffer as a result of us breaking the Contract, whether or not deliberate, including those listed in clauses 16.8.1. to 16.8.6., is strictly limited to the purchase price of the Goods you purchased. 13.9 You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority. 13.10 This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights. 14 Force Majeure 14.1 We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include: 14.1.1 Strikes, lock-outs or other industrial action 14.1.2 Shortages of labour, fuel, power, raw materials 14.1.3 Late, defective performance or non-performance by suppliers 14.1.4 Private or public telecommunication, computer network failures or breakdown of equipment 14.1.5 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 14.1.6 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions. 14.1.7 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 14.1.8 Acts, decrees, legislation, regulations or restrictions of any government 14.1.9 Other causes, beyond our reasonable control 14.2 Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay. 14.3 Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service. 15 Third Party Rights 15.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 16 External Links 16.1 To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for: 16.1.1 The privacy practices of such websites 16.1.2 The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources 16.1.3 The use which others make of these websites; or 16.1.4 Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources 17 Linking To The Website 17.1 You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent. 17.2 Any agreed link must be: 17.2.1 To the Website’s homepage 17.2.2 Established from a website or document that is owned by you and does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted 17.2.3 Provided in such a way that is fair and legal and does not damage our reputation or take advantage of it 17.2.4 Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists 17.3 We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate. 17.4 We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done 17.5 Notices 17.5.1 All notices given by you to us must be given to us at Bridgend House, Drumnadrochit, Inverness, IV63 6TX or by using [email protected] We may give notice as described in clause 3. 17.6 Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 18 Entire Agreement 18.1 The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract. 18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Conditions. 19 General 19.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time. 19.2 All prices and descriptions supersede all previous publications. All product descriptions are approximate. 19.3 Every effort is made to keep information regarding room availability on the Website up to date. However, we do not guarantee that this is the case, or that room will always be available. 19.4 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected. 19.5 All Contracts are concluded and available in English only. 19.6 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations. 19.7 A waiver by us of any default shall not constitute a waiver of any subsequent default. 19.8 No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3. 19.9 Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 20 Governing Law and Jurisdiction 20.1 The Website is controlled and operated in the United Kingdom. 20.2 Every reservation you make shall be deemed performed in Scotland. 20.3 The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of Scotland and you irrevocably agree to submit to the exclusive jurisdiction of the courts of Scotland.